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Open Access Journal Article

Queueing Models and Applications in Service Operations

by Olivia Anderson 1,*
1
Olivia Anderson
*
Author to whom correspondence should be addressed.
ORS  2022 4(1):29; https://doi.org/10.69610/j.ors.20220514
Received: 24 March 2022 / Accepted: 22 April 2022 / Published Online: 14 May 2022
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Abstract

This paper explores the integration of queueing models into service operations, highlighting their significance and applications in various sectors. Queueing models are mathematical tools that help analyze and predict the behavior of queues, allowing businesses to optimize service delivery, resource allocation, and customer satisfaction. The study commences by providing an overview of fundamental queueing concepts and mathematical formulas. Subsequently, it delves into the practical applications of queueing models in industries such as healthcare, transportation, and customer service. By examining case studies, the paper demonstrates how queueing models can be employed to minimize waiting times, reduce service costs, and enhance customer experiences. Additionally, the paper discusses the limitations and challenges of using queueing models in real-world scenarios, as well as the potential for future advancements in this field.

Keywords: Queueing Models; Service Operations; Healthcare Industry; Customer Service; Resource Allocation.;
Copyright: © 2022 by Anderson. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY) (Creative Commons Attribution 4.0 International License). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
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APA Style
Anderson, O. (2022). Queueing Models and Applications in Service Operations. Operations Research and Statistics, 4(1), 29. doi:10.69610/j.ors.20220514
ACS Style
Anderson, O. Queueing Models and Applications in Service Operations. Operations Research and Statistics, 2022, 4, 29. doi:10.69610/j.ors.20220514
AMA Style
Anderson O. Queueing Models and Applications in Service Operations. Operations Research and Statistics; 2022, 4(1):29. doi:10.69610/j.ors.20220514
Chicago/Turabian Style
Anderson, Olivia 2022. "Queueing Models and Applications in Service Operations" Operations Research and Statistics 4, no.1:29. doi:10.69610/j.ors.20220514

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ACS Style
Anderson, O. Queueing Models and Applications in Service Operations. Operations Research and Statistics, 2022, 4, 29. doi:10.69610/j.ors.20220514
AMA Style
Anderson O. Queueing Models and Applications in Service Operations. Operations Research and Statistics; 2022, 4(1):29. doi:10.69610/j.ors.20220514
Chicago/Turabian Style
Anderson, Olivia 2022. "Queueing Models and Applications in Service Operations" Operations Research and Statistics 4, no.1:29. doi:10.69610/j.ors.20220514
APA style
Anderson, O. (2022). Queueing Models and Applications in Service Operations. Operations Research and Statistics, 4(1), 29. doi:10.69610/j.ors.20220514

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